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By skilfully weaving engaging and innovative experiential learning activities into the learning process we are able to 'breath life' into theory models and allow participants to not just understand, but also practice the application of learning. For the client, this results in higher levels of retention and transfer of learning into the workplace, and enjoyment of the learning experience. To this end, we have our own experiential learning instructors, equipment and infrastructure. (Click for more information on 'our process'). Programs can be delivered on site, at the client's premises, or at any of our wide range of regular conference and training venues throughout the Asia Pacific Region. The Quest Group Australia Team of network consultants, trainers and facilitators can provide high value assistance to you and your organisation in the following identified pivotal areas: Organisations, teams and people will all undergo change. If that change is to be for the better, the journey needs to have clear direction towards a vision. At the helm of such journeys are effective leaders to provide both vision and direction. We develop the capacity of leaders (from supervisors to MD and CEO’s), to achieve this more effectively by providing skills, strategies and tools. We include 360 degree feedback systems, individual leadership development action plans, and leader coaching and mentoring. Great leverage can be gained developing and implementing a common and effective Team approach. We enable clients to achieve this by providing:
Once we define where we are headed, the path becomes clear. The key to business success is to have the leader or the leading team develop simple clear agreed upon strategies that, with a good plan, can be successfully implemented in the medium to long term. “Divisions in organisations are often just that, resulting in separate and, at best, non collaborative entities. At times they are even internally competitive groups which waste resources and opportunities. We specialise in transforming such functional and / or geographical divisions into collaborative sub teams within organisations by providing both strategies and the motivation to apply them. Communication is the link between all stakeholders in and around an organisation. Recognising this, we tap into the differing preferences people have for communication styles and develop the ability to pick the best style for a given situation. Specialists within the Quest Group team can assist you with your sales effectiveness. We will enhance sales performance through the application of proven sales and marketing processes. Whether it is sales team training, strategic sales development or sales coaching for individuals, we have the expertise and know how. Many organisations both large and small have gained from our sales training platform. One of the few business activities we have complete control over day to day - customer service. Customer Service can make or break a business. We have been able to offer clients highly successful customer service development, training, and infield refinement, and development of customer service models. Quest Group Australia can provide appropriate marketing support to organisations enabling them to draw on the experience of our specialists and their suite of services in order to increase sales and achieve business goals. Taking a long term view, we create, develop and implement strategies, campaigns and programs that achieve sustainable business growth and improve profitability by focusing on effective business alignment, brand management and marketing communication. We believe that we all have a choice to be either a driver of change or a victim of change! Quest Group Australia assist individuals, teams and organisations to recognise their preferences, develop change management tools and strategies, and make informed choices on managing change. The quality of decisions leaders, teams and organisations make will depend on a combination of their skills and the strategies and tools they have available. We provide cutting edge tools and strategies, experiential learning and expert feedback to practice them and develop the skills. Mergers and acquisitions present organisations with significant challenges and business momentum is often lost for some time during the transition. We can expedite the process by providing the tools, strategies and motivation for separate cultures to take the best of each and form a new identity which serves all stakeholders. A hinge pin for organisational success will be it’s approach to human diversity, being potentially either a strong asset or a significant threat. Through cutting edge tools and innovative strategies, we provide the opportunity for clients to better understand, value and manage diversity, and thereby leverage from it. Good thinking, ideas and strategies often whither and die due to poor implementation. Quest Group have access to world's best practice project management tools and skills that, coupled with the right attitude and behaviours, can ensure that every initiative can be implemented, within the agreed time, and with the least cost to the organisation. Without goals and objectives we have no clarity of what is important to us. Our most valuable resource, time, becomes a major waste. Quest Group can assist your people in setting goals that are totally owned, achievable and will bring out the best in your team! Vision is defined as ones "Preferred Future" . Whether it be a personal or business vision, Quest Group can assist you, your leadership team and your people to clearly identify the future that they want for themselves and/or the business. Growth and success, however measured, can be a fleeting experience for individuals, teams and organisations. If success is to be sustainable, a sound understanding and intelligent management of work life balance is essential, not only to the organisation and its productivity, but perhaps more importantly to it’s people. We have the tools and strategies to assist in making your success sustainable. Insanity has been described as doing things the same way but expecting results to change! In a competitive and ever changing world where growth is often a KPI, we constantly need to find better ways to do things. Recognising that innovation is a critical skill in achieving this, our specialists will unravel the mystery of how leaders, teams and organisations can consciously change their thinking in order to change results. Negotiation is a process civilized people use to reach agreement, not warfare. We do not see the goal of negotiation as winning, but rather as succeeding. The mechanism of successful negotiation is collaboration - the work of a partnership rather than adversarial exchange. When you recognise that there is a set process in negotiations, you can look for it, use it and benefit by achieving better results and reducing levels of stress. We can develop negotiation courses for teams and individuals for sales activity, general day to day or high powered environments, where success is dependant on good negotiation. Professional presentation skills go well beyond entertaining a crowd, and are more about understanding the audience, developing content that appeals and organising structure and transitions that see you leave a lasting impression. We have helped individuals and organisations present in a professional manner that wins deals, builds business and conveys confidence and sound interpersonal skills. As sales teams push to find a competitive edge, having superior customer intelligence can be the difference between winning and losing in sales. Our specialists have perfected a process that gathers superior customer buying, account management and buyer behaviour intelligence and then feeds that back to sales teams so they can build demand in their market place. This is not just market research, but rather a whole new concept that can put you ahead of the competition and build professional sales activity. All stakeholders in every organisation are wanting efficient use of dollars. Shareholders are looking for solid returns, staff for appropriate reward, and customers are looking for value for their dollar spent. Too often organisations "hide" waste in their business, with the stakeholders affected by either higher product or service prices, lower staff reward or lower dividends to owners. The Quest approach to waste is simple and effective and can typically lead to 15% - 25% improvement in cost elimination. We can assist you through our proven process in identifying, prioritising and eliminating the wastes in your business. |
Leadership
Development
Communication
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